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JH Fancy Diamonds will refund 100% of any monies paid to us, no questions asked and without limitation subject to the points below:
Refunds for designed jewelry will not include costs of labor and administration. JH Fancy Color Diamonds may charge up to 10% of the value of the mount if a customer is returning a DYO order (different rules apply for Custom designs).
JH Fancy Diamonds refund in the same payment method by which it the item was purchased. Additional charges may apply by your bank, taxes, delivery companies etc. – we refund only the item cost that was paid to us.
In some cases JH Fancy Diamonds may decide to refund after 30 days. For refunds that are given after 30 days from date of purchase there is a 10% fee that will be deducted from the item(s) original cost.
If a customer neglects to complete the payment for a reserved item, JH Fancy Color Diamonds may cancel the reservation. In this case, JH Fancy Diamonds will return the fees paid, minus a $250.00 handling fee.
For refund matters please contact us:
JH Fancy Diamonds
Israel Diamond Exchange, 1 Jabotinsky Street, Suites 1631/2
Ramat Gan, Israel 52520
Tel.: +972-54-397-5027 firstname.lastname@example.org